Bookings Cancellation Policy

Applies to: All guests and hosts participating in experiences, services, or local activities booked on Bhostd.
 

Useful Links:
 

Overview

Unlike home stays, experiences and services on Bhostd are time-bound and usually require advance preparation by the host. To ensure fairness and clarity, cancellations are governed by stricter timeframes. This policy protects both guests from last-minute host cancellations and hosts from no-shows or late guest cancellations that may lead to unrecoverable costs.

Guest-Initiated Cancellation
 

  • Guests may cancel an experience or service at least 48 hours prior to the scheduled start time to receive a full refund.

  • If the cancellation is made less than 48 hours before the scheduled start time, the booking is non-refundable.

  • No partial refunds are provided within the 48-hour window unless the guest qualifies under the Major Disruption Policy, which covers sudden illness, verified emergencies, or force majeure events.

  • Guests can manage or cancel bookings directly from their Your Reservations page.

Host-Initiated Cancellation
 

  • If a host cancels a confirmed experience at any time, the guest receives a 100% refund.

  • Hosts are strongly discouraged from canceling within 48 hours of the scheduled experience, as this disrupts travel plans and erodes guest trust.

  • Repeated last-minute host cancellations may lead to penalties such as reduced listing visibility, loss of experience-hosting privileges, or account review.

  • Hosts must communicate the reason for the cancellation through the Communication Policy and notify the guest promptly through the Inbox.

No-Show Policy
 

For Guests:
 

  • If a guest fails to arrive at the designated meeting point without canceling or notifying the host, the booking is treated as a no-show, and no refund is issued.

  • Guests should always confirm any late arrival through the Inbox and keep records of communication.


For Hosts:

 

  • If a host does not show up or fails to deliver the promised service/experience, the guest is eligible for a full refund.

  • Guests may report the incident using the Help Page and may be offered an alternative experience or credit.

Extenuating Circumstances & Disruption Overrides
 

In situations of verifiable emergency—such as medical events, travel delays, natural disasters, or government restrictions—guests or hosts may request a policy override under the Major Disruption Policy. Supporting documentation must be submitted within 72 hours of the event.
 

Bhostd will review each case and determine refund eligibility on a case-by-case basis.

Important Notes
 

  • Bhostd does not allow off-platform cancellations or refunds. All cancellation requests and communications must be documented within the platform.

  • Refunds may take 5–10 business days to reflect on the guest’s original payment method.

  • If a host wishes to offer a guest a goodwill refund beyond the policy, both parties must agree in writing via the Inbox.