Applies to: All Bhostd reservations—homes, services, and experiences—that are impacted by unexpected and uncontrollable events.
 

Useful Links:
 

• Emergency Help

• Help Page

• Future Reservations

• Unapproved Reservations

Purpose of the Policy
 

The Major Disruption Policy exists to protect both guests and hosts when unforeseeable events make it impossible, unsafe, or illegal to complete a booking as originally planned. These events must occur after a reservation is confirmed and must prevent the guest from traveling to the destination or the host from delivering the stay or experience.

What Qualifies as a Major Disruption?
 

To qualify under this policy, the disruption must fall into one of the following categories:
 

1. Natural Disasters
    

   • Earthquakes, wildfires, floods, hurricanes, tornadoes, or volcanic eruptions that affect the property or surrounding region.
      

2. Government Travel Restrictions or Advisories
    

   • Imposed bans on travel, shelter-in-place orders, closed borders, or mandatory evacuations.
      

3. Public Health Emergencies
    

   • Sudden illness or quarantine requirements related to a pandemic, with proper medical or government-issued documentation.
      

4. Infrastructure Failures
    

   • Major power outages, broken water systems, heating failures, or structural damage that renders the listing unsafe or inaccessible.
      

5. Safety and Security Threats
    

   • Violent unrest, riots, or confirmed neighborhood dangers that make the location unsafe for guests.
      

6. Host Emergencies
    

   • Verified personal emergencies such as a death in the family, hospitalization, or unexpected legal issues that prevent the host from accommodating guests.

What Does Not Qualify?
 

• Personal scheduling conflicts or change of plans

• Transportation delays due to traffic, strikes, or missed flights (unless caused by qualifying disruption)

• Weather inconvenience (e.g., light snow, minor rain) that doesn’t prevent check-in

• Ongoing issues known at the time of booking (e.g., planned road construction)

Resolution Options Under This Policy
 

If a reservation qualifies under the Major Disruption Policy, Bhostd may offer one of the following options:
 

• Full refund to the guest

• Credit toward a future Bhostd booking

• Reschedule the stay or experience for a later date (when both parties agree)

• Host payout protection, if the disruption was truly uncontrollable and documented

How to Request Protection
 

1. Timeline:
    

   • You must submit your request within 72 hours of the disruptive event or its discovery.
      

2. Where to File:
    

   • Visit the Emergency Help Page

   • Or use the general Help Page

   • Or communicate directly with Bhostd Support via the Inbox
      

3. Documentation Required:
    

   • For weather events: Government alerts or news articles

   • For medical events: Doctor’s notes or hospital records

   • For infrastructure issues: Photos, host messages, or local reports

   • For safety/security threats: Police reports or news coverage

Policy Impact on Hosts
 

If a host qualifies for disruption protection, they may retain a partial or full payout depending on circumstances. Hosts must cooperate with support investigations and respond promptly to guest concerns.
 

Repeat abuse of the Major Disruption Policy, including false claims or failure to communicate in good faith, may result in listing removal or account suspension.