Contacting a Host on Bhostd
Effective communication is at the heart of every great Bhostd experience. Our platform offers a safe and secure way for guests and hosts to connect before, during, and after a booking. To ensure transparency and safety, all messaging must take place through Bhostd's official platform.
Before Booking: Ask Questions Confidently
Guests can contact hosts directly via the listing page before confirming a reservation. Use this feature to:
Clarify amenities, accessibility, or location details
Request early check-in or late check-out
Inquire about discounts for long-term stays
Confirm if the listing is suitable for your needs
To contact a host prior to booking:
Navigate to the listing
Click on the "Message Host" button
Submit your inquiry via Guest Inbox
Hosts are encouraged to respond within 24 hours. Guests can track all sent messages through their Guest Inbox.
After Booking: Stay in Touch for a Smooth Check-In
Once your reservation is confirmed, continue all communication via the Bhostd platform:
View details under Your Trips
Use the "Message Host" button to ask about access instructions or house rules
Clarify any questions about parking, Wi-Fi, or local recommendations
Staying in touch ensures both guests and hosts are fully prepared and aligned.
Platform Messaging Only
To protect your privacy and ensure platform protections apply, you must not:
Share personal emails, phone numbers, or social media
Make or accept payments outside of Bhostd
Arrange off-platform bookings
Violations of these terms may result in account restrictions or suspension. For full rules, see the Communication Policy.
What if a Host Doesn’t Respond?
If you haven’t received a reply:
Wait at least 24 hours
Verify that your message was sent via your Guest Inbox
If there's still no response:
Visit the Help Center
Or submit a support ticket via Contact Support
Bhostd's Trust & Safety Team can follow up and help resolve the issue.
All Messaging is Secure and Encrypted
Messages sent on Bhostd are encrypted and stored securely. This ensures:
Verified communication for dispute resolution
Protection against scams or impersonation
A clear and trackable history for both guest and host
You can view all current and past messages in your Guest Inbox.
Be Respectful and Clear
Polite and timely messaging improves your experience and ratings. Avoid vague or overly short messages. Include:
Your travel dates
Any special needs or preferences
Specific questions about the space
For additional messaging help, visit our Communication Policy.
Need Help Now?
For emergencies or urgent contact issues, go to our Emergency Support Page or Submit a Ticket.
All communication on Bhostd begins and ends with safety, clarity, and convenience.