Rebooking and Refund Policy

Applies to:

Guests with confirmed bookings for homes, services, or experiences
 

Helpful Links:
 

Overview
 

Bhostd understands that plans can change unexpectedly. Whether a host cancels a reservation or a guest experiences a disruption, our rebooking and refund process ensures timely and fair resolutions for both parties.

Rebooking When a Host Cancels
 

If a host cancels a confirmed reservation:
 

  • Guests are eligible for a 100% refund, OR

  • A free rebooking to a comparable or higher-value listing (based on availability)

  • Bhostd Support will contact the guest within 24 hours to assist with alternatives

  • Guests can also browse and rebook listings manually from their Your Trips page
     

Host Penalties:

Frequent or last-minute cancellations by a host may lead to reduced visibility, payout forfeiture, or account suspension.

Refund Eligibility for Guest Cancellations

Guests may receive a full or partial refund depending on:
 

  • The cancellation policy selected by the host (Flexible, Moderate, Strict, etc.)

  • The timing of the cancellation relative to check-in

  • Whether a Major Disruption Policy applies
     

Refund details will always be displayed in the guest’s Completed Transactions dashboard.

Partial Refunds for Quality Issues
 

If a stay or service is unsatisfactory, guests must:
 

  • First contact the host directly via the Inbox

  • If not resolved, submit a report within 48 hours of check-in or experience start time

  • Include documentation (e.g., photos, conversations, videos)
     

Refunds may be issued for:
 

  • Listings that don’t match their description

  • Missing or falsely advertised amenities

  • Unsafe, unsanitary, or inaccessible conditions

  • Host no-shows or last-minute experience cancellations

Refund Processing
 

  • Refunds are initiated within 24–48 hours of approval

  • Funds typically appear on the original payment method within 5–10 business days

  • Status can be monitored in Completed Transactions

Guest Rebooking Credit
 

In some cases, Bhostd may offer a rebooking credit instead of a direct refund. Credit can be applied toward:
 

  • Booking a new or upgraded listing

  • Extending a current or future reservation

  • Purchasing a future experience or service
     

Rebooking credit appears in your Bhostd wallet or at checkout automatically.