Welcome to Bhostd Help Center

Need support? We’re here to guide you.

Whether you’re a guest planning your first stay or a host managing multiple listings, the Bhostd Help Center provides fast, clear answers to your questions. Explore guides, policies, and support resources to ensure your experience is smooth, safe, and successful.

Browse Popular Help Topics

For Guests
 

• How to book a stay

• Manage your trip

• Request a refund

• Verify your identity

• Edit your profile

• Contact your host
   

For Hosts
 

• Create or edit a listing

• Set your cancellation policy

• Manage reservations

• Set requirements

• View your calendar

• Payout preferences

Need Direct Help? Contact Support
 

• Message Us: Contact Host Support

• Phone Assistance: If your situation is urgent, include your number in the support form.

• Support Hours: 7 days/week, 8am–10pm EST
   

Our team typically replies within 24 hours for most inquiries. Urgent issues such as reservation problems or emergency cancellations are prioritized.

Emergency or Safety Concerns?
 

If your safety is at risk or you need to cancel urgently due to disruption, visit:
 

• Emergency Help Page

• Major Disruption Policy

• Exit Support
   

Explore Policy Information
 

Bhostd is committed to transparency. You can learn more about:
 

• Communication Policy

• Cancellation Options

• Privacy Policy

• Community Standards
   

All policies are written to ensure fairness for both guests and hosts.

Track Your Activity
 

• Completed Transactions

• Future Reservations

• Inbox Messages

• Notifications

Still Need Help?
 

If you can’t find the answer you’re looking for, our support team is ready to assist. Reach out now →
 

Bhostd’s mission is to make hosting and staying feel effortless, secure, and empowering. Thank you for being part of the community.